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"This workshop is for anyone with sales or customer service responsibilities, including:
Sales professionals who want to refocus and build their skills
Sales, marketing and general managers who oversee business development activities;
Customer service representatives and managers who wish to understand their customers better and communicate more effectively with them."
Give the ‘Sales Power’ to your customer and increase your sales.
The best sales people aren’t just the best talkers. They are authentic communicators. They know how to hear what their clients are really saying (and not saying), and they know how to ask just the right questions at just the right time to move the conversation towards satisfaction and repeat business. This workshop will take you on a very direct and very personal journey into the world of sales. Any person using the ‘Sales Power’ process will increase their value to the company and more importantly increase their contribution to both the customer’s bottom line and their own. You will gain a solid understanding of how to solve your customers’ challenges and problems.
In this powerful workshop, learn:
- a 2-way dialogue process that your client will love and leave them “wanting” more from you.
- how to create trust and rapport with your customers
- how to distinguish yourself in this fast-paced, information intense world where
- customers have an overabundance of information
- how to develop credibility, minimize anxiety, increase self-confidence and reduce burnout
- how “Integrity and Authenticity” makes the difference today
You will be introduced to a communication-based sales process that will help you engage in a two-way dialogue with customers, working with them to uncover their needs and expectations, and reveal how your product or service can provide them with genuine business solutions.
Who would benefit from attending?
This is for anyone with sales or customer service responsibilities, including:
Sales professionals who want to refocus and build their skills
Sales, marketing and general managers who oversee business development activities;
Customer service representatives and managers who wish to understand their customers better and communicate more effectively with them.
Attending this seminar will enable you to:
- distinguish yourself in a world where customers have large amounts of information
- improve your ability to connect with customers
- learn a sales process based on integrity and two-way communication
- focus on customer needs, rather than on your product or service
- develop credibility, minimize anxiety and increase self-confidence
- reduce burnout
- be viewed by customers as an asset, not as a pushy salesperson
Please Note: This workshop is available in a one day or two day format and is fully customized to suit your business or organizations presentation environment.
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Telephone (604) 877 - 0089
