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"Discover your strengths and learn masterful communication techniques that transform your customer service challenges into positive experience and channel your nervous tension into powerful positive energy that puts you in control and keeps you there..."
Customer service is everyone’s responsibility and for some it is their only responsibility. “How Can I Help You?” is designed for all service providers to become more effective, more passionate and more skilled at engaging the customer so they are not just heard but also understood. Use the powerful Cognitive Communication model to enhance the customers service experience, sense of satisfaction and to empower frontline staff.
Service With Passion
Nothing replaces the impact of a “Face2Face” human contact. After this workshop you will be equipped with a communication process that helps your staff find solutions to problems. By providing genuine solutions for your customers you will build your business, meet sales targets and have fun in the process. How can I help? Is designed to fully engage each participant and focus on his or her own personal style. People will learn about their own strengths and techniques that the masters use to turn their liabilities into assets.
Customer Reverence
A customer is a very special person. Of the all of people on the planet, only tiny fractions have chosen to do business with you. They have selected your business on purpose. It is your constant purpose – it also can be a pleasure - to do what you can to improve the lives of these people; with valuable advice, with reduced stress, with previews of new products and services, your interaction with the customer is of vital importance. You can and do make a difference.
You will discover your strengths and learn masterful communication techniques that transform your customer service challenges into positive experience and channel your nervous tension into powerful positive energy that puts you in control and keeps you there.
Listening Skills
No one is born with the ability to listen effectively. Just like all other communication skills, good listening must be LEARNED. To a great extent, this involves bringing awareness of old habits and forming new ones. The most consistent customer service complaint is “nobody was listening to me” as a result of the “How Can I Help You?” seminar the customer will feel listened to, cared about and appreciated.
Learn the Essentials of Effective Communication
- identify barriers to effective communication
- to listen, communicate and question
- communicate to solve other people’s problems
- to ask the right questions at the right time
- to listen to the real meaning of the answers you get and give feedback what you think you heard.
Built around customer service for the “Information Age”, this workshop provides modern tools and strategies for the employee so they can effectively communicate with today’s Consumers and Clients and avoid the common pitfalls of potential conflict and misunderstanding. Reducing stress and clarifying communication helps staff handle potentially difficult situations while raising morale and productivity. As most organizations are aware, customer service is both an external and internal process, everyone benefits when it is excellent.
Please Note: This is a full day workshop and is fully customized to suit your business or organizations environment.
Telephone (604) 877 - 0089
